i) Customer Registration
ii) Product Enquiry
iii) Product Enquiry Status
iv) Development Casting Status
v) Product Dispatch Information
vi) Outstanding Payments
vii) Customer Complaints

Customer Registration

a) New User Registration: Under this module a new user has to enter all his contact details like Name, address etc. A user name will be created and the password will be mailed to customer's email-id specified while registering.

b) Existing User Registration: For existing Customers the user name and the password will be provided by Nelcast and the details will be mailed to the Customer. The Customer can login and change the password. The Customer code available for the existing Customer will be provided by Nelcast.

Product Enquiry

In this module the customer has to mention all the specifications of the product for which he is making the enquiry. Once the details are submitted, an Enquiry reference number will be auto generated and intimated to the Customer. An email will be sent to the Concerned authority at Nelcast regarding the new enquiry. An acknowledgement email will also be sent to the customer stating that the enquiry has been received with the Enquiry reference number.

Product Enquiry Status

A Customer can login anytime to check the status of his enquiry. This module will provide the reference number of his enquiry, date of enquiry and will also provide the status of the enquiry whether it has been quoted / rejected. Once the status has been updated by the concerned authority from Nelcast an email is sent to the customer stating the same.

Development Casting Status

This module helps the Customer to view the status of the item under development. The Customer needs to enter the part number to know the current status of development.

Product Dispatch Information

The module helps the Customer to view the dispatch details against his schedule. Details like Description / Part number, Scheduled quantity, Dispatches made till date will be provided. Customers can view in any order like part number or Description or Job number by clicking on the header. If the Customer clicks on the Description / Part number the invoice details of the same will be provided.

Outstanding Payments

Important information like the outstanding bills etc., will be flashed while the Customers are using the CRM.

Customer Complaints

This module takes care of the Customer complaints. The complaints may be of two types, Product related complaints or a General complaint. The product related complaint will contain details relating to the products supplied and nature of complaint. The general complaint where in the Customer can enter the nature of complaint he would wish to make. Once a complaint is registered an email will be sent to the Concerned authority at Nelcast and also a mail will be sent to the Customer stating the complaint number. The updated status of the complaint will be sent to the Customer's email id once an authority attends the respective Customer’s complaint.

Go Back